Refund policy

Return & Refund Policy

Last Updated: 2025/03/25

We want you to be completely satisfied with your purchase from BeFox. If you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, unopened, and in their original packaging to be eligible for a return.

  • Due to the nature of our products, we do not accept returns on opened or used supplements for health and safety reasons.

  • Proof of purchase is required for all returns.

2. Return Process

  • To initiate a return, contact our support team at [your email] with your order number and reason for return.

  • Once your return is approved, we will provide you with the return shipping instructions.

  • Customers are responsible for return shipping costs unless the product was defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.

3. Refund Policy

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be issued to the original payment method within 7 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective product).

4. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 3 days of delivery.

  • Provide photos of the damaged or incorrect item, and we will arrange a replacement or full refund at no cost to you.

5. Non-Returnable Items

  • Opened or used supplements.

  • Items purchased on final sale or with special discounts (unless defective).

  • Gift cards and downloadable products.

6. Exchanges

  • We do not offer direct exchanges. If you wish to replace an item, please return the original item for a refund and place a new order.

7. Contact Information

For any questions regarding our return and refund policy, please contact us at:

  • Email: help@befox-detox.com

We appreciate your business and are here to assist you!