Shipping policy

Shipping Policy

Last Updated: 2026/02/02

At BeFox, we strive to deliver your orders as quickly and efficiently as possible. Below, you'll find details on our shipping process, estimated delivery times, and important policies regarding international shipments.

1. Processing Time

  • Orders are typically processed within 3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods & Delivery Times

We ship from Europe to the USA using standard and express shipping options:

  • Standard Shipping: Estimated delivery time is 10-14 business days.

  • Express Shipping: Estimated delivery time is 1-3 business days.

  • Delivery times may vary depending on the shipping carrier, customs processing, and destination.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected shipping method and destination.

  • Free shipping may be available on orders over a certain amount, as specified on our website.

4. Customs, Duties & Taxes

  • Orders shipped to the USA may be subject to import duties, taxes, and customs fees imposed by US customs.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.

  • Customs policies vary by country; please check with your local customs office for more information.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • Tracking information may take up to 48 hours to update after shipment.

  • If your tracking number does not update or your package is delayed, please contact us at [your email] for assistance.

6. Lost, Stolen, or Delayed Packages

  • We are not responsible for lost or stolen packages. If you believe your package has been lost, please contact the carrier directly.

  • If your package is significantly delayed beyond the estimated delivery time, contact us, and we will assist in resolving the issue.

7. Address Errors & Undeliverable Packages

  • Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned to us due to an incorrect address or failure to collect, additional shipping charges may apply to resend the package.

8. Contact Information

For any questions about our shipping policy, please contact us at help@befox-detox.com